FAQ

With over 23 years of Shutter experience, Avalon Shutters has found that the following are the questions people ask the most about Shutters.

Questions: General
Since this is a custom order, how long will it take to be manufactured and shipped?
What separates Avalon Shutters from their competition?
What are the advantages of Avalon wood shutters?
What type of construction does Avalon wood Shutters use?
Why buy poly shutters from Avalon?
What type of mount is recommended?
How far into my room will an outside mount frame project?
What are specialty shutters?
Why is a T-post necessary in some windows?
What is the proper way to open and close shutters?
Do shutters block out light or darken a room?
What is the maximum panel width and maximum panel height for wood?
Why are you charging me sales tax?

Questions: General

Question: Since this is a custom order, how long will it take to be manufactured and shipped?
Answer: 28 days from tech measure, expedited orders available on request, restrictions apply.

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Question: What separates Avalon Shutters from their competition?
Answer: Quality, Integrity and Dependability. American made in Perris, California.

We mill, manufacture and finish your wood shutters for superior quality control.
Professional In Home Sales Consultants measure and design your window coverings with you all in one visit.
Professional Installation.
Superior Customer service.
As an industry leader, we are committed to leveraging our influence with our vendors, associates and customers to find new ways of responsibly reducing our environmental impact and to protect our customers’ and employees’ health.

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Question: What are the advantages of Avalon wood shutters?
Answer: Avalon wood shutters are made of the finest quality hardwoods using state of the art design and manufacture processes.

Increased energy efficiency, exceptional insulation from heat and cold, painted with UV inhibiting paint.
Choose standard paint or stain finishes in smooth or sandblast texture. Custom matched paint or stain is available.
Sunbursts, arches, French doors, sliding doors and other specialties are available.
“Clear view” – provides the least obstructed view, with the tilt bar placed on the back, inner edge of the panel.
The elliptical shaped louvers close in an upward position.
Hinge choices.
Choose Standard or decorative frames.
Louver sizes: 2½, 3½, and 4½.
Transferable Limited Lifetime Warranty.
Ease of maintenance and care.

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Question: What type of construction does Avalon use for the wood Shutters?
Answer: Multi-doweled joints with holes drilled on 1” centers.

Louver staples 7/8” in length, each staple holds 90 lbs. of pressure.
Only epoxy-coated staples are used for maximum hold.
Tilt bar Staples are 3/4” in length.
Components are UV primed before assembly.
We use water borne stains and paint.
Multi panels have rabbetted stiles (a “notch” is cut the entire length of the panel to provide an overlap that acts as a light block).
A nylon tension louver pin is used; using this type of louver pin in connection with our tension screw system virtually eliminates all problems with louver rotation.

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Question: Why buy poly shutters from Avalon?
Answer: Our poly shutters are manufactured from solid core PVC composite. Poly shutters are best suited for areas that are prone to moisture or water exposure. Poly shutters offer:

Exceptional insulation from heat and cold, and are painted with UV inhibiting paint.
Louver sizes: 2½, 3½, and 4½.
“Clear view” – provides the least obstructed view, placing the tilt bar placed on the back, inner edge of the panel.
No snap-together parts like less superior products.
Weather proof and water resistant.
Transferable 25 year Warranty – never needs refinishing.
White or off-white finish available.

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Question: What type of mount is recommended?

Answer: Outside mount is the preferred method as it is more forgiving and has more mounting options than an inside mount. Outside Mount fits outside the window opening. There must be sufficient flat mounting surface around the window opening.
Inside mount will fit inside the window opening; there must be enough unobstructed depth on the mounting surface inside the window opening. Window cannot be more than 1/4″ out of square. Café shutters are only available as an inside mount.
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Question: How far into my room will an outside mount frame project?
Answer: The average outside mount frame only projects 1 1/8” off of the wall, which is very similar to a picture frame.
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Question: What are specialty shutters?
Answer: Specialty shutters are designed for doors and window openings that are not rectangular in shape. Avalon is able to custom design specialty shutters for almost any shape of window.

Sunburst is a “curved top shutter” that has a center point at the bottom called a “hub”, from which all the tapered louvers extend. The louvers are individually movable by hand. Sunbursts do not have a tilt rod.
An arch is a “curved top shutter” that has horizontal louvers all the way to the top. All louvers that can be made movable are made to be so, although most panels have at least 1 or 2 louvers that must be fixed closed because the tilt rod that controls the movement of all the other louvers does not intersect.
Pass thru windows and doorways. There are some size limitations due to support issues.
Bi-Fold door shutters that can open up just like regular window shutters.
By-Pass door shutters, which are on a track, allow one panel to slide behind the other panel, similar to closet doors.

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Question: Why is a T-post necessary in some windows?
Answer: A T-post will distribute the weight of the panels to other parts of the framing, preventing sagging.
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Question: What is the proper way to open and close shutters?
Answer: Pull down on the tilt bar to open the louvers and lift up on the tilt bar to close the louvers. To open the shutter panels, tilt louvers open using the tilt bar, reach behind stile and pull out towards the front.
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Question: Do shutters block out light or darken a room?
Answer: Shutters are primarily used as a light deflection. They are not considered a blackout window covering but do provide excellent privacy for the homeowner.

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Question: What is the maximum panel width and maximum panel height for wood?
Answer: Maximum panel width is 36 inches.
Maximum panel height is 144”. Wood panels over 106” will require a divider rail.
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Question: Why are you charging me sales tax?
Answer: We are required by the state Board of Equalization to collect and pay all sales tax on any job in which we provide the installation.
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