CUSTOMER SERVICE

WE MAKE A DIFFERENCE.

SERVICE VALUES:

• We provide excellent service.
• We will impress our customers with the quality and timeliness of our services in a pleasant and
• friendly manner.
• We are honest and straightforward.
• We will provide a genuine and consistent contribution each day and we will act with honor and goodwill.
• We practice teamwork.
• We will search for opportunities to support our co-workers to create service delivery efficiencies.
• We value our customers.
• We will treat everyone we encounter as we wish to be treated, with integrity and respect.
• We welcome innovation and change.
• We will encourage and support employee innovation, creativity, and adaptability to change.

THE FOLLOWING SET OF CORE VALUES AS A SET OF BELIEFS AND PRINCIPLES THAT AVALON EMPLOYEES EMBRACE:

• Accountability – Be responsible for your action
• Integrity - Be honest with our day-to-day activities and do the right thing all the time.
• Leadership - Set the example and take the initiative at all levels in a timely and decisive manner.
• Quality - Take pride in your work by doing the best you can.
• Respect - Be cooperative by being sensitive to others needs.
• Safety - Above all things know your job and limitations; perform in a safe manner.